If you haven’t been able to find the answer to your question in our FAQs the Nude Food Movers Customer service team is here to help.

Should a product not meet your expectations and you purchased it within the last 12 months, simply return it to the place of purchase with your receipt where you will be provided with a replacement. If you no longer have your receipt and you can demonstrate that the product was purchased in the last 12 months, please fill in the form by selecting the ‘product query’ button below to assist us in handling your enquiry.

Product Queries


Smash Enterprises 33 Redland Drive Mitcham, VIC 3132, Australia


Room 18, 7 Floor, Central Tower 88 Fuhua Ei Road, Futain Shenzhen, 518028, China


Smash Global 2 Fountain Court Victoria Square St. Albans Herts AL1 3TF


Hi There, I really love your lunch box range and have been using them over the past 5 years or so for my kids to use at school however I feel they are not robust enough, I have had to replace 3 over the years and just had another of the clips break off as it was dropped while being put into the school bag. My kids are generally pretty good with looking after their things but I would think it should be able to withstand minor damage.Not overly thrilled with the fact of having to purchase another one. ...

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Hi if a food gel pack is punctured, is the contents harmful or non-toxic ? ...

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Hi this is the 3rd one to have broken the lid on its hinge, do you sell the lid replacements? Im in NZ ...

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Hi there can I purchase replacements for nude lunchbox components. Already lost a lid and a divider ...

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Hi i sent feedback via your website and subsequent enail, due to no reply I will attempt contact this way. I purchased 2 nude food lunchboxes late Jan for kids starting back at school from my local Kmart store and unfortunately the clip on the main lunchbox compartment has broken already, rendering it useless as it will not stay shut, ( after less than 2 weeks use), as I did not keep the receipt my local store is unable to refund and they have no stock left to replace it. I am hoping you can assist with a replacement or refund and I am hoping the 2nd one does not fail as per the 1st one. I had purchased some years ago and they did appear much sturdier than these new ones. ...

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