Pricing & Delivery

This website is owned and operated by Smash Enterprises Pty Ltd, ABN 52 091 134 708 (Smash Enterprises, us, we, our) of 11 Redland Drive, Mitcham, Victoria 3132.

Pricing

All prices are displayed in Australian dollars and are exclusive of GST. Upon checkout, the GST component is added. Prices of products, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to variations and availability. All product prices displayed are exclusive of delivery charges.

Please refer to the Delivery Information below for current charges.

Payment Types

We accept credit cards from Visa and MasterCard. Credit card details and passwords are all stored in a highly encrypted secure database.

Order Cancellation

Although it is rare that it would be necessary for us to cancel an order, we reserve this right (in addition to the right to not accept any subsequent orders from a customer) where any of the following situations arise:

Errors in Billing / Payment / Shipping Information

We may cancel your order if you provide erroneous or insufficient information in relation to your:

• credit card number, expiration date or card security value;
• billing information (including where the billing information you provide is different from information your financial institution has on record); or
• shipping address.

Fraudulent or dishonest activity

We may cancel an order if we become aware of or suspect any fraudulent or dishonest activity of any kind in relation to that order and we may refuse to process any subsequent orders from the person who placed that order.

Important Information Regarding Your Credit Card Order and Order Cancellation

We reserve the right to request additional evidence for proof of billing information prior to dispatching product orders. For your protection, your credit card order may be delayed to allow us to confirm your billing information with your financial institution.

The charge for your order will appear on your credit card statement as Smash Enterprises. If you contest the validity or amount of the charge related to an order with us, please call 03 9873 8011 to discuss.

We will seek to ensure that any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer are prosecuted to the fullest extent of the law.

Delivery Information

ALL AUSTRALIAN ORDERS ATTRACT A FLAT RATE POSTAGE CHARGE OF $5.00 (plus GST). This is regardless of the size or destination for the order (so long as the destination is within mainland Australia or Tasmania).

 

Our normal processing time for in stock orders is 48 hours (excluding Weekends and Public Holidays). Customers can expect to receive merchandise within 7 days from the date of order, depending on product availability and delivery location. A Customer Service representative will contact you by phone if any item(s) ordered are unavailable.

Your order will be delivered during normal working days between 8:00am and 6:00pm. To help ensure safe and prompt delivery, you may want to have your order delivered to your work address if you are not going to be home during normal working hours. A signature will need to be provided on delivery of your order. Please ensure you provide a daytime phone number so that we can contact you if there are any problems with your delivery.

*Disclaimer: While we do everything we can to ensure your parcel is delivered in a timely manner, occasionally some delays may occur from our carrier that we have no control over.

Where any delay is caused by any event which is out of our reasonable control or foresight (including but not limited to any delay caused by an incorrect delivery address being provided to us), we will not be liable for any loss or damage incurred by any person as a result of such delay.

At present, we are unable to deliver to countries outside of Australia. Please contact info@nudefoodmovers.com.au directly if you would like to register interest for supply to your region.

Returns and Exchanges

Smash Enterprises Pty Ltd will refund or exchange (at your election) any faulty or defective good.  Refunds will be issued in the original form of payment. Postage and delivery costs are not refundable.

All items purchased from us through this website are made pursuant to delivery arrangements and we are not responsible for any loss or damage caused while goods are in transit with Australia Post or attributed to Australia Post or authorized courier handling.

Please contact one of our Customer Service representatives on 09 9873 8011, or email us at info@nudefoodmovers.com.au to arrange a refund or exchange.

Use of Products

Products are supplied on the basis of being used for designed purpose and are intended for use only for the activity described in each product description. The selection of suitability of products to be used by children remains at the discretion of the purchaser and should. Our products should only be used by children under proper adult supervision.