Privacy Policy

This website is owned and operated by Smash Enterprises Pty Ltd, ABN 52 091 134 708 (Smash Enterprises, us, we, our) of 11 Redland Drive, Mitcham, Victoria 3132.

We appreciate that, as a user of this website, you are concerned about your privacy and the confidentiality and security of any personal information that you may provide to us in accessing this website.

This Privacy Policy explains our policies for the collection, use, disclosure and storage of personal information in relation to this website. Please be sure to read this Privacy Policy carefully before you provide any personal information to us through this website.

Whenever you provide any personal information to us while using this website, you are consenting to the collection, use, disclosure and storage of that information in accordance with this Privacy Policy, the Privacy Act 1988 (the Act) and any other relevant laws.

What is personal information?

Personal information is information about you which makes your identity apparent, or information which someone could reasonably use to ascertain your identity. Some common examples of personal information include an individual’s:

• name
• street/postal address
• telephone number
• email address

Why do we collect personal information?

Sometimes we may ask you to disclose personal information to enable us to provide you with certain goods or services related to our business. In accordance with the Act, we may collect personal information from you if we have taken reasonable steps to ensure that you are aware of:

• who we are and how to contact us
• the purposes for which your personal information is being collected
• who we usually disclose that type of personal information to
• your ability to access any personal information which we have collected from you
• any law that requires that type of personal information to be collected
• the main consequences (if any) for you if all or part of your personal information is not provided.

You do not generally have to provide any personal information to us unless you want to. Of course if you choose not to provide certain types of personal information to us, we may be unable to provide you with the goods or services that you have requested where that information is necessary to providing such goods or services.

We may collect personal information which is required to be given by you to enable online payment for goods or services through our website. Any information required to be given by you to enable such payment is collected by us and then disclosed as is necessary to the financial institution which provides the particular payment transaction facility.

When do we disclose personal information?

We do not sell, rent or trade personal information about you to or with third parties. Depending on the purposes for which we have asked you to provide your personal information, we may disclose that information to such third parties as is necessary to achieve those purposes. We do not disclose your personal information to third parties for any purposes which are unrelated to the purposes of collection unless required to do so by law.

How do we use personal information?

We only use your personal information according to the purpose for which it was provided and otherwise in accordance with the Act. Some examples of when we may use your personal information are as follows:

• in completing a transaction for goods or services you have requested from us;
• in responding to your queries promptly and efficiently; and
• with your consent, in keeping you up-to-date with the products, services, events or promotions we offer from time to time (see the section on “opting out” below).

How do we store personal information?

The personal information which we collect from you may be stored by us in various forms including both electronic and hardcopy. We take reasonable steps to maintain the security of any personal information which we have stored, including taking steps to prevent loss, misuse and unauthorized access, use, modification, disclosure, alteration, or destruction of such information.

We have sophisticated security tools which have been integrated into our website design. We have implemented these measures to provide the peace of mind you should expect when purchasing goods over the Internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your computer.

Information held by this website is protected by encryption and firewall technology. We will also take measures to securely destroy or permanently de-identify personal information when it is no longer required.

Please be aware however that any online transmission of information over the internet is never completely secure and may be prone to error. Therefore, we cannot guarantee the security or accuracy of any personal information that you transmit to us through this website.

Cookies

This website may use "cookies" or other forms of electronic information gathering to provide us with information about the use of this website. We will not use this information to identify any people who access this website. This information will be used only so that the website can be updated and tailored specifically to user interests. You may set your computer browser to disable cookies or to alert you when cookies are being sent. If you disable cookies, we may be unable to optimize your visit to our website and certain features may not be available.

Surveys and Competitions

We may offer competitions or invite responses to surveys on this website. Personal information gathered or provided for a competition will be used only for the purposes of conducting the competition and otherwise with the consent of entrants into the competition. Personal information from any survey will only be used for the purposes of the survey and otherwise with the consent of participants in the survey.

Opting out

At Smash Enterprises, we only want to communicate with you if you want to hear from us. In the case of direct marketing you are able to "opt out" at any time, for any reason. Opting out means that you would like to be removed from all of our mailing lists. You can opt out:

• online, by selecting to opt out or unsubscribe; or
• by contacting us in writing at 11 Redland Drive, Mitcham, Victoria, Australia, 3132.

Accessing the personal information which we have collected about you

You may request access to any personal information which we have about you by contacting us in writing at 11 Redland Drive, Mitcham, Victoria, Australia, 3132. Following such a request, we will provide you with access once you have:

1. provided sufficient proof of identity, and
2. in the case of unusual or particularly onerous requests, paid the access fee (provided this fee is neither excessive nor merely in relation to lodgment of your request).

If the personal information which we have previously collected from you is out of date or incorrect, you can contact us to arrange amending our records.

Privacy Complaints

1. If you have a complaint in relation to a privacy matter with us (including in relation to how your personal information has been handled by us), please contact us in writing at 11 Redland Drive, Mitcham, Victoria, Australia, 3132, including details of your return address.
2. After receiving your letter we will write a response letter to you within 15 working days discussing your complaint.

Kids

Before providing your name or email address, be sure to ask your parent or guardian if it’s ok. A parent/ guardian can review, remove, change or refuse further collection or use of their child's personal information by contacting us as provided above (include child's name and e-mail address).

Other things to consider

This website contains links and references to external websites. Please be aware that we do not control external websites and that this Privacy Policy does not apply to such websites. We encourage you to read the privacy statements of every website that you visit. If you are unsure about the credentials of a particular website, we recommend that you do not provide personal information to or through that website.

This Privacy Statement is subject to change without notice. Please check back to this website regularly to access the most current version of our Privacy Statement.

More information about privacy issues can be found at www.privacy.gov.au

Changes to this statement

We reserve the right to may make changes to this Privacy Policy from time to time for any reason. Any changes will be published on this website at www.nudefoodmovers.com.au/privacy/